With Capita being selected and appointed as the main supplier to the Revenues and Benefits departments, we have formed a strong and beneficial partnership with a leading provider of shared services solutions.
By sharing the expertise readily available through this working partnership, we are able to identify new systems that can be subsequently procured through Capita. This is often the case when additional modules are required on top of recognised core systems. In the case of East Lindsey and South Holland, this was seen with the provision and implementation of the benefits e-claims calculator. These modules may be introduced in order to further enhance the services on offer, and to help to increase the efficiency of the day to day running of the Revenues and Benefits team.
The e-claims calculator allows new claimants to discover their potential entitlement through an online service. This enables customers to complete the process immediately and eliminate the time consuming need to process the paperwork that would have previously been required.
At Compass Point, we help you make the most of your potential, and adaptations such as these can enable you achieve the standard of service that you strive for.
